Privacy Policy

Last updated: September 2026

This policy explains what information Coverline Systems collects when you visit our website, use our chatbot, submit a form, or use our client portal — and how that information is handled.

1. Information we collect

We collect information you provide directly to us, including:

Your name, email address, and phone number, when submitted through our contact form or chatbot
Details about your business and what you're looking for, when shared in conversation with our chatbot or contact form
Account information (email and password) if you create a client portal account
Any messages, requests, or content you submit through the client portal

2. How we use your information

We use the information we collect to:

Respond to your inquiries and follow up on requests
Provide and maintain your client portal account and its features
Send appointment confirmations, invoices, and service-related communications
Improve our website, chatbot, and services

3. Third-party services we use

To operate our website and services, we share limited data with the following third-party providers, each of which processes it under their own privacy and security practices:

OpenAI — powers our website chatbot's conversational responses
Supabase — hosts our client portal database and account authentication
Resend — sends automated emails (such as booking confirmations)
Cal.com — manages appointment scheduling
Tally — processes our website contact form submissions

We do not sell your personal information to third parties.

4. Data retention

We retain personal information for as long as needed to provide our services and respond to your inquiries, or as required by law. You may request that we delete your information at any time by contacting us (see Section 7).

5. Your rights

Depending on where you live, you may have rights to access, correct, or delete your personal information, or to object to certain uses of it. To exercise any of these rights, contact us using the details below.

6. Cookies

Our website may use basic cookies or local storage to support core functionality, such as keeping you logged into the client portal. We do not use cookies for third-party advertising.

7. Contact us

If you have questions about this policy or how your information is handled, contact us at contact@coverlinesystems.com.

This policy may be updated from time to time. Significant changes will be reflected by an updated "Last updated" date above.